Your internal team
Keeps control of its direction and business priorities, with responsibilities established in the shared service plan.
CO-MANAGED IT / HOUSTON
Your team stays in control. We help it do more.
Add tools, specialist expertise, and an escalation path when capacity is stretched or the work gets complex. Rarity supports your internal IT team with a shared service model.
EXTRA CAPACITY. CLEAR RESPONSIBILITIES.
Give your people
room to move forward.
Discuss co-managed support Your internal team knows your business. Rarity strengthens that knowledge with technical resources, environment visibility, and support when a specialist is needed.
For AEC firms, that means planning support around project teams, shared information, and office and field connectivity. We also support internal IT teams in other industries.
We agree on roles and responsibilities together so your people know which work they own, where Rarity contributes, and how to escalate.
A SHARED SERVICE MODEL
Keep direction.
Add support where it counts.
Rarity’s specialists
Add daily support assistance, expert escalation, security and technical resources, and guidance on standards.
Working together
Define ownership, document the environment, prioritize improvements, and review service alignment as needs change.
TOOLS, PROCESS, AND EXPERTISE
A stronger foundation for your team.
Service operations
Documentation and service workflows that help your team organize support and coordinate escalation.
Explore capabilityEndpoint management
Monitoring, maintenance, endpoint management, and security tooling to improve visibility and consistency.
Explore capabilitySecurity operations
Security monitoring, identity and email protection, and guidance for prioritizing improvements.
Explore capabilityLifecycle visibility
Asset insight and lifecycle planning to help identify gaps and prepare for upcoming investments.
Explore capabilitySpecialist escalation
An agreed path to Rarity’s service desk and technical specialists when an issue exceeds available capacity or expertise.
Explore capabilityAccount management
Relationship oversight, service reviews, and help aligning priorities, projects, and standards with the business.
Explore capabilityThe tools, access, support responsibilities, and service scope are defined for your engagement. We review your current environment before recommending the shared model.
WHEN COMPLEXITY INCREASES
A clear route
to the right expertise.
Reduce support bottlenecks with a defined escalation path and people who understand their responsibilities.
01
Your internal IT team
Identify the issue and work within the agreed responsibilities.
02
Rarity service desk and specialists
Bring in additional capacity or expertise as needed.
03
Account management
Review recurring gaps and help prioritize lasting improvements.
BEFORE WE GET STARTED
Questions worth asking.
Will Rarity replace our internal IT team?
Co-managed support is designed to strengthen your team. Your internal IT staff stay in control, with a shared plan defining how Rarity contributes.
Can you help when our team needs a specialist?
Yes. Specialist escalation is part of the co-managed approach. We agree on access, responsibilities, support arrangements, and the work covered by your engagement.
Do we have to change all our tools?
We first review the tools, documentation, and workflows you already use. The agreed service plan identifies the tools and access needed for Rarity to support your environment.
Does co-managed support include planning?
The model includes account management and service reviews to identify gaps, align support, and help prioritize projects, standards, and security improvements.
What if we need someone to manage daily IT for us?
Our managed IT model brings ongoing support, maintenance, security oversight, and planning into one defined service relationship. Explore managed IT or contact us to discuss the fit.
LET’S TALK ABOUT WHAT’S NEXT