You want fewer technology surprises
Your organization values proactive maintenance, useful documentation, and planning before an issue becomes urgent.
BUYER GUIDE
Is Rarity the right fit?
Start with how your organization works, what your people need, and where technology is creating friction. The right service model follows from there.
A GOOD STARTING POINT
Look beyond a list of tools.
25–250employees is the typical client range—not a rigid cutoff
A strong IT relationship depends on more than products. It requires clear ownership, communication, operating discipline, and a shared view of what the business needs next.
Talk through your environment →STRONG FIT SIGNALS
Rarity may be a strong fit when…
You are looking for an ongoing technology relationship—not simply another place to send isolated tickets.
Your people need a dependable support path
Employees should know where to go, what happens next, and who owns the follow-through.
Security should be part of everyday IT
Identity, devices, email, backup, and employee practices need to work as one operating discipline.
Leadership wants clearer decisions
Technology priorities, lifecycle needs, risks, and budgets should be understandable beyond the IT team.
CHOOSE YOUR MODEL
Complete ownership or added reach.
Both models connect daily execution with security, standards, and longer-term planning. The difference is how responsibilities are shared.
MANAGED IT
Rarity manages the environment.
A defined service relationship for organizations that want an external partner to coordinate support, system care, security oversight, documentation, and planning.
Explore managed IT CO-MANAGED ITYour IT team gains capacity and depth.
A shared model for organizations with internal IT staff who need additional tools, specialist support, operational capacity, or an escalation path.
Explore co-managed ITWHAT SHAPES THE ENGAGEMENT
Scope should reflect the environment.
These are the practical factors that help define responsibilities, priorities, and the appropriate service relationship.
People & locations
The number of users, offices, field teams, and working arrangements that need support.
Technology environment
Devices, networks, cloud platforms, business applications, and dependencies already in place.
Responsibility model
What Rarity manages, what your internal team owns, and where vendors or other partners contribute.
Security needs
The controls, oversight, documentation, and readiness work appropriate for the organization.
Projects & change
Upcoming moves, migrations, refreshes, growth, acquisitions, or other time-bound initiatives.
Service expectations
Coverage, communication, escalation, reporting, and review expectations defined for the engagement.
ONGOING SERVICE
The work that keeps technology dependable.
- User support and agreed escalation
- Monitoring and supported-system maintenance
- Security oversight and improvement priorities
- Documentation, coordination, and regular reviews
- Lifecycle and technology planning
SEPARATELY SCOPED WORK
Changes that need a defined project.
- Major migrations and new deployments
- Office moves and significant infrastructure changes
- Large hardware refreshes
- Specialized assessment or compliance work
- Other initiatives outside the agreed service scope
TRANSITION & ONBOARDING
Start with clarity.
A structured transition establishes the baseline, aligns expectations, and moves support toward a more standardized environment with minimal disruption.
Review
Assess the current environment, services, needs, and support.
Baseline
Establish a clear baseline for systems, services, risks, and priorities.
Align
Agree on goals, expectations, responsibilities, and the transition plan.
Go live
Implement the agreed plan and move into the new support model.
Optimize
Continue refining standards, service, security, and the technology roadmap.
PLAIN-LANGUAGE ANSWERS
Questions worth asking before you choose an IT partner.
Does 24/7 monitoring mean the help desk is available 24/7?+
No. System monitoring runs around the clock, while help-desk availability, response targets, onsite support, and escalation are separate commitments defined in the service agreement.
Is every technology project included in managed IT?+
Ongoing service covers the responsibilities defined in the agreement. Major migrations, moves, deployments, refreshes, and specialized work are commonly scoped as separate projects.
Can Rarity work with an existing IT team?+
Yes. Co-managed IT is designed to extend an internal team while keeping its direction and responsibilities clear.
Do you only support AEC firms?+
No. Architecture, engineering, and construction is Rarity’s primary vertical, and Rarity also supports organizations in other industries that value dependable IT, stronger security, and clearer planning.
LET’S TALK ABOUT WHAT’S NEXT